Frequently Asked Questions
What are the delivery times?
Delivery times may vary depending on the product, its availability, the shipping location, and the carrier. The applicable timeframe is indicated on the product page and/or at the time of order before checkout.
Can an order arrive in multiple packages?
Yes. When multiple items are ordered, they may be shipped separately and arrive on different dates.
How can I track my order?
When a tracking number is available, it is provided to allow you to track the progress of your package.
Can I return an item?
Where the right of withdrawal is applicable, you have 14 days from the receipt of your order to inform us of your decision to withdraw.
Who pays for return shipping?
In the event of a change of mind, or an error in size or color when ordering, return shipping costs are the customer's responsibility. For a defective, damaged, incorrect, or non-compliant product, please contact us before any return.
How can I contact BYTOKKI?
Email us at bytokki.paris@gmail.com. Remember to include your order number when it concerns an ongoing order.
For more details, please see our delivery, return, and refund policies in the footer.